CEO Message 2004
We are again celebrating a year of uninterrupted growth
for the Texpack Group.
As we face the challenge of continuing to serve
our customers in the textile and paper industries,
as that industry changes and evolves, and as we
ourselves change to better serve all of our customers
across the World, I would like to focus on what
does not change: our commitment to service and quality,
our leadership of the markets in which we participate,
and the results: the satisfaction of our customers,
our success, our growth.
Ours are extremely open markets, we count our competitors
literally by the hundreds, all over the World, and
we encounter new ones every day; from small companies
making textile carriers for a neighboring spinning
mill, through huge plants in the Far East that make
these products by hand using vast quantities of
labor, to large well capitalized multinational companies
that make paperboard to complement their other paper
industry offerings. We compete against all of them,
in different places, for different product markets.
We don’t have one single strategy to compete
against so many and so diverse rivals; but I would
suggest that most of our strategies boil down to
what can be best expressed with a single sentence:
We always strive harder to satisfy our customers’
requirements.
Always. We have been doing this for more
than 20 years. 20 years of market share growth.
Strive Harder. Our people develop a sense
of satisfaction from pleasing our customers. This
makes their jobs rewarding.
Satisfy Requirements. We offer our customers
the possibility to require the best quality at the
very best price in unreasonably tight delivery times.
They do. We deliver.
Customers. We build relationships that become
partnerships. We follow our customers around the
World, we develop new products for their new processes,
providing them with better efficiencies. We live
for them. That’s what we do differently.
Here are the results: In 2004 our top line grew
again by 8.4%; matching our 10-year compounded rate.
José Luis Artiga, CEO
